Guarantee Conditions and Complaints

The following Guarantee Terms (hereinafter referred to as "GT") and Claim Rules (hereinafter referred to as "CR") regulate the conditions and extent of the guarantee given by the Dynavix a.s. company for hardware products delivered to customers.

The following GT and CR are an indivisble part of every sales contract made by and between the seller and the buyer concerning hardware products. The GT and CR are valid and binding, unless the parties have agreed otherwise in writing.

1. Guarantee Period

Pursuant to the Civil Code, the seller gives a gurantee to the buyer for the quality of the goods for a period of 24 months. The gurantee period for the battery is 6 months, unless the guarantee certificate, stock release note, delivery note or other document related to the goods provided by the seller does not specify a longer guarantee period.

Giving guarantee for quality, the seller enters into obligation that the goods delivered will be capable of use for a standard or arranged purpose for a certain period of time and that they will maintain its standard or arranged features.

2. Conditions of Giving Guarantee

The seller is liable to the buyer for the faultless condition of the purchased goods at the moment of the collection of goods.

Pursuant to the provisions of sec. 619 of the Civil Code, the seller is also liable for defects occuring after the collection of goods within the guarantee period starting from the moment of the collection of goods by the buyer.

The guarantee is related to material defects and functional defects of the goods delivered.

The defects shall be lodged by the buyer at the seller's without any unreasonable delay.

The guarantee does not apply to defects caused by bad handling, unqualified or inadequate usage. The guarantee does also not apply to damages to the goods resulting from excessive mechanical wear.

The guarantee does also not apply to defects resulting from the use of incorrect or defective program equipment, incorrect or unsuitable expendable material and possible losses caused therewithal.

Data storage devices are technical means the failure rate of which is a matter-of-fact phenomenon having stochastic nature. The seller is not liable for losses resulting from loss of data caused by failures of data storage devices.

The seller is also not liable for possible losses, corruption or misuse of the data stored in the data storage devices. When handing a data storage device over for repair works the buyer is obliged to create an adequte backup of the necessary data and prevent their possible misuse.

The seller does neither guarantee the full compatibility of the sold parts of the computer with other ones, nor with SW applications the functionality of which has not been explicitly required by the buyer in the form of a written order.

The seller does not guarantee the full functionality of the application SW in versions not suitable for (not intended for) the use of the operating system ordered. The seller is not liable for any possible problems caused by the limited functionality of the applications not meeting this requirement.

The guarantee does not apply to defects resulting from natural disasters, forcible damages, effects of weather or other external events taking place after the passage of the risk of loss occurence to the goods, or to damages resulting from the operation at extremely unusual conditions.

The guarantee ceeds to exist in case of any unauthorized intervention into the goods performed by persons different from the seller or a person expressly authorized for such intervention by the seller.